Refund Policy

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REFUND POLICY – MOH INDUSTRIES LTD (YOGHURT & PARFAIT PRODUCTS)

1. Eligibility for Refunds

Refunds are applicable in cases of:

  • Wrong order delivered (e.g., incorrect product or size).
  • Damaged or spoiled products at the time of delivery.
  • Payment errors resulting in duplicate charges.
2. Non-Refundable Items

Products that have been opened, consumed, or stored improperly after delivery are not eligible for refunds. Refunds are not provided for change of mind or taste preferences.

3. Refund Request Process

Customers must notify Moh Industries Ltd within 24 hours of delivery if there is an issue with their order.

Proof of purchase (receipt or transaction ID) and photographic evidence of the product issue must be provided.

Requests can be submitted via email to umoh2475@gmail.com or by contacting our customer support line at 07010731559.

4. Refund Method

Approved refunds will be processed through the original payment method (Interswitch).

Refunds may take 5–7 business days to reflect, depending on the bank or payment provider.

5. Replacement Option

Instead of a refund, customers may request a replacement product, subject to availability.

6. Contact Information

For all refund inquiries, please reach us at:

We trust this policy meets your requirements and ensures clarity for both our customers and payment processing. Kindly confirm receipt and advise if any further documentation is needed.

Best regards,

Moh Industries Ltd

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