MOH YOGHURT & PARFAIT DELIVERY POLICY
1. Delivery Coverage
- We currently deliver within Lagos State
- Orders outside our coverage area may be arranged on request, subject to additional charges.
2. Delivery Hours
- Deliveries are made Monday to Saturday, 9:00 AM – 5:00 PM
- Orders placed after 12:00 PM will be scheduled for the next delivery day.
3. Order Processing
- Orders must be confirmed with full payment before dispatch
- Same-day delivery is available for orders placed before 12:00 PM, subject to rider availiability
4. Delivery Fees
- Standard delivery fee applies based on location.
- Free delivery for orders above #200,000 within Lagos mainland (adjust threshold as needed)
5. Handling & Packaging
- All yoghurt and parfait products are delivered in sealed, insulated packaging to maintain freshness.
- Customers are advised to refrigerate immediately upon receipt.
6. Customer Responsibility
- Ensure accurate delivery address and phone number are provided.
- Customers must be available to receive orders at the agreed time. If not, re-delivery will attract an extra fee.
7. Refunds & Returns
- Due to the perishable nature of our products, returns are not accepted once delivered.
- Refunds are only applicable if an order is cancelled before dispatch or if products arrive damaged.
- Goods sold in good condition are not refundable
8. Special Requests
- Bulk or corporate orders should be placed at least 48 hours in advance.
Custom delivery arrangements (e.g., events, parties) can be discussed with our team.
- We do not take dm orders – All orders are taken on our website
- All delivery orders are processed and delivered within a minimum of 4hours
