Delivery Policy

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Delivery Policy

MOH YOGHURT & PARFAIT DELIVERY POLICY

To ensure that all orders are delivered fresh, safely, and on time, please read and understand our delivery policy before placing your order.

1. DELIVERY COVERAGE

We currently deliver within Lagos State
Orders outside our regular coverage area may be accepted upon request and may attract additional delivery charges.
Delivery availability and fees depend on the customer’s location.

2. DELIVERY DAYS & HOURS

Our regular delivery days are Monday to Saturday.
Our regular delivery days are Monday to Saturday.
All delivery orders are processed and delivered within a minimun of 2 hours, depending on the order, distance from our dispatch location, traffic, weather conditions, and accessibility of the delivery route.
Customers are advised to place orders well in advance to avoid delays.
Orders placed after 12:00 PM will normally be scheduled for the next delivery day.
However, orders within Ikorodu and its environs may still be accepted after 12:00 PM, subject to availability and delivery capacity for the day.

3.ORDER PROCESSING

Orders are only confirmed after full payment has been received.
We do not accept orders through Instagram, Facebook, TikTok, WhatsApp, or direct messages (DMs).
All orders must be placed through our official website.
Once an order has been placed and confirmed, no changes, substitutions, or modifications are allowed.
Our products cannot be customized.
Ingredients cannot be changed or removed from products.
Bulk and corporate orders should be placed at least 48 hours in advance.

Additional Packaging

Extra packaging attracts a fee of ₦1,000 per additional package.

4. DELIVERY INFORMATION & CUSTOMER RESPONSIBILITY

Customers are responsible for providing:

A complete and accurate delivery address.
An active and reachable phone number.
Any necessary directions or landmarks that will help the rider locate the delivery address.

Customers must be available to receive their orders at the agreed delivery time.

Rider Waiting Time

Riders will wait for a maximum of 10 minutes at the delivery location.
If the customer is unavailable, the rider will attempt to contact the customer by phone call and WhatsApp.
If the customer cannot be reached within the waiting period, the delivery will be classified as a missed delivery.

5. MISSED DELIVERY

If a delivery is missed because the customer is unavailable, unreachable, provides an incorrect address, or is otherwise unable to receive the order:

A rescheduling fee will apply for the order to be returned to the factory and rescheduled.
The customer may choose to have the order redelivered or picked up.
The full delivery fee will be charged again for redelivery.
Delivery fees are non-refundable once a rider has been dispatched.

Please ensure that someone is available to receive your order at the agreed delivery time.

6. RESCHEDULING

A ₦5,000 rescheduling fee applies to customer-requested rescheduling, subject to the status of the order.
Rescheduling requests must be made within 7 days of the original delivery date.
Rescheduling is subject to delivery availability.
We are not responsible for sending reminder notifications after the 7-day period.
After 7 days, the order can only be sent through express delivery at the customer’s expense.

Please note: The ₦5,000 rescheduling fee applies to a customer-requested change of delivery date.

7. DELIVERY FEES

Standard delivery fees are calculated based on the customer’s location.
Delivery fees must be paid before dispatch.
Delivery fees are non-refundable once an order has been dispatched.

Free delivery is available for orders above ₦200,000 within Lagos Mainland, subject to the applicable delivery terms. (adjust threshold as needed).

8. HANDLING, FRESHNESS & STORAGE

All yoghurt and parfait products are delivered in sealed, insulated packaging to maintain freshness during delivery.
Customers must open and inspect their orders immediately upon receipt to confirm that the order is complete and in good condition.
All yoghurt and parfait products must be refrigerated immediately after delivery.

Due to the perishable nature of our products, customers are responsible for proper storage after receiving their orders.

9. COMPLAINTS

All orders must be inspected immediately upon delivery.
Complaints concerning missing items, damaged products, or incorrect orders must be reported within 4 hours of receiving the order.
Complaints made after the 4-hour period may not be considered.

10. RETURNS & REFUNDS

Due to the perishable nature of our yoghurt and parfait products:

Returns are not accepted once an order has been delivered.
Products sold and delivered in good condition are not refundable.
Refunds may only be considered where:

An order is cancelled before dispatch, or

A product arrives damaged or defective and the issue is reported within the required complaint period.

Where a product arrives damaged, photographic or video evidence may be requested to assist with verification.

We are not responsible for product damage caused by improper handling or storage after delivery.

11. ORDER RETURNS & RE-MAKING

When an order is returned due to a customer’s unavailability or other customer-related delivery issue, the product may need to be remade, repackaged, and the delivery documentation rescheduled.

Because our products are freshly prepared and perishable, customers are strongly advised to ensure they are available to receive their orders.

12. SPECIAL & BULK ORDERS

Bulk and corporate orders should be placed at least 48 hours in advance.
Special delivery arrangements for events, parties, corporate functions, and other occasions may be discussed with our team in advance.
Special arrangements are subject to availability and may attract additional charges.

13. IMPORTANT NOTICE

By placing an order with MOH Yoghurt & Parfait, you confirm that you have read, understood, and agreed to our delivery, handling, rescheduling, refund, and return policies.

Thank you for choosing MOH Yoghurt & Parfait.